Politique de remboursement

Returns, Refunds, Warranty & Shipping Policy

Last Updated: July 29, 2026

This Returns, Refunds, Warranty & Shipping Policy applies to products purchased directly from Sacred Ritual Oils / PeMF Healing LLC through our websites, online stores, or other authorized direct sales channels.

By completing a purchase, the customer acknowledges that they have had an opportunity to review and agree to the applicable product terms, return conditions, warranty terms, and policies presented or linked during the purchasing process.

Nothing in this policy is intended to waive or restrict any consumer right that cannot legally be waived under applicable federal, state, or local law.

1. General Return Period

Eligible products may be returned within 14 calendar days after confirmed delivery, subject to the conditions below.

A return must be requested within the applicable return period.

Contact:

sacredritualoil@gmail.com

A Return Authorization must be obtained before sending any product back.

Packages returned without authorization may experience processing delays or may be returned to the sender.

The customer should provide:

• Order number

• Name used for the order

• Product being returned

• Reason for the return

• Photographs or video when damage or a product defect is being claimed

• Any additional information reasonably requested by Customer Support to evaluate the return or warranty claim

2. Sealed, Consumable, Personal-Use & Hygiene-Sensitive Products

For oils, supplements, topical products, consumable products, personal-use items, and other products containing a protective or tamper-evident seal:

The protective seal must remain intact for a non-defective return to be accepted.

Products cannot ordinarily be returned for a change of mind once:

• The protective seal has been broken

• The product has been opened

• The product has been used

• The product has been partially consumed

• The packaging has been materially altered

• The product cannot reasonably be resold for health, hygiene, or safety reasons

This restriction does not eliminate any rights a customer may have if a product was defective, damaged in transit, incorrectly supplied, or otherwise subject to rights that cannot legally be waived.

3. Electronic Devices, PEMF Devices & Frequency Hardware

Electronic devices and frequency-related hardware, including iTorus products and similar equipment, are subject to different return and warranty conditions than sealed consumable products.

A device being opened for testing does not automatically mean that the device is defective.

Different frequency programs can produce substantially different physical responses.

Some programs may produce:

• Strong vibration

• Mild vibration

• Intermittent vibration

• Very subtle vibration

• Little or no mechanically noticeable vibration

The absence of a noticeable vibration while running a particular program does not by itself establish that a device is malfunctioning or defective.

Device output must be evaluated using the appropriate troubleshooting and test procedure.

4. iTorus 20 Hz Device Test

Before an iTorus is classified as defective, Customer Support may require the customer to complete a reasonable troubleshooting procedure.

The standard iTorus output test uses the 20 Hz test program.

To perform the test:

1. Open the PEMF Healing App.

2. Navigate to Free Energetics > 20 Hz.

3. Load and begin playing the 20 Hz program.

4. Make sure the phone, tablet, computer, or other source device volume is turned up.

5. Confirm that the program is actively playing.

6. Turn Bluetooth OFF temporarily to prevent audio from being routed to another connected device.

7. Make sure the appropriate cable is fully inserted into the source device, adapter, amplifier, or iTorus configuration being tested.

8. Place the test magnet inside or near the center opening of the iTorus as instructed by Customer Support.

9. Observe the response of the magnet while the 20 Hz signal is playing.

Customer Support may also ask the customer to disconnect the cable temporarily and confirm whether the 20 Hz program can be heard from the phone, tablet, or computer speaker. This helps determine whether the source device is actually producing the test signal.

Customers may also be asked to provide:

• Phone, tablet, computer, or audio-source model

• Approximate age of the source device

• Operating system

• Adapter or connection being used

• Amplifier information, if applicable

• Volume settings

• Bluetooth status

• Photographs of the setup

• A short video demonstrating the test

• Other reasonable diagnostic information

We recommend disabling Bluetooth connections and using Do Not Disturb during sessions to reduce the possibility of another application, notification, call, or audio device interfering with signal playback.

Failure to feel a particular program is not, by itself, evidence of hardware failure.

5. Troubleshooting Before Warranty Replacement

When a customer reports that a device is defective, PeMF Healing LLC reserves the right to perform reasonable troubleshooting and diagnostic verification before authorizing a warranty repair or replacement.

The customer agrees to reasonably cooperate with the troubleshooting process.

Troubleshooting may include checking:

• The 20 Hz test tone

• Audio output

• Device volume

• Cables

• Adapters

• Amplifiers

• Bluetooth routing

• Source-device compatibility

• App playback

• Physical connections

• Test magnet response

• Photographs or video of the setup

A device will not be classified as defective solely because a particular PEMF program cannot be physically felt by the customer.

The purpose of troubleshooting is to distinguish a hardware defect from connection, compatibility, configuration, source-device, cable, volume, software, or user-setup issues.

6. One-Year Limited Hardware Warranty

Unless otherwise stated on the applicable product page, eligible PeMF Healing LLC electronic devices are covered by a one-year limited hardware warranty beginning from the original purchase or delivery date, as applicable.

The limited warranty covers manufacturing defects in materials or workmanship arising during normal intended use.

Proof of purchase may be required.

If an eligible hardware defect is reported during the warranty period, PeMF Healing LLC may first attempt to diagnose and correct the issue remotely.

When a covered defect is confirmed, the available warranty remedy may include, as appropriate:

• Technical support

• Repair

• Replacement of a defective component

• Replacement of the device

• Another remedy required under applicable law

PeMF Healing LLC may generally elect to repair or replace a covered defective device before considering a refund, where permitted by applicable law.

If a covered defect cannot be corrected after a reasonable opportunity to repair or replace the product, additional remedies will be provided when required by applicable law.

A replacement product or component may be new or functionally equivalent, subject to applicable law.

7. Warranty Exclusions

Unless otherwise required by law, the limited hardware warranty does not cover problems resulting from:

• Accidental damage

• Drops or impact

• Liquid or water exposure

• Improper storage

• Improper voltage

• Incorrect amplification

• Improper wiring

• Unauthorized modifications

• Unauthorized disassembly or repair

• Misuse

• Abuse

• Use contrary to supplied instructions

• Damage caused by incompatible third-party equipment

• Damaged or improperly used third-party cables or adapters

• Cosmetic wear that does not affect operation

• Normal wear and tear

• Loss or theft

• Failure resulting from circumstances outside the reasonable control of PeMF Healing LLC

Warranty coverage applies to hardware performance and manufacturing defects. It does not constitute a guarantee of a particular subjective sensation, wellness result, biological response, therapeutic outcome, or personal experience.

8. Non-Defective Device Returns

A customer who wishes to return a device because of preference, change of mind, compatibility preference, or another reason unrelated to a confirmed defect must request authorization within the applicable 14-day return period.

To qualify for a refund for a non-defective return, the product must generally be:

• In like-new condition

• Free from damage

• Complete with the included accessories

• Returned in its original packaging when reasonably possible

• Free from unauthorized alterations or modifications

• Capable of resale

Products showing material damage, abuse, missing components, unauthorized modification, or excessive wear may be denied as a non-defective return where permitted by law.

Opened or used non-defective devices that do not qualify for a monetary refund may, at the discretion of PeMF Healing LLC, be considered for an exchange or store credit.

Any discretionary store credit does not modify or extend the original warranty and does not create an entitlement to store credit for future transactions.

9. Defective Product Claims

If you believe a product is defective, please contact us promptly.

Do not dispose of the product unless instructed to do so.

We may request photographs, video, serial information, troubleshooting results, or other reasonable documentation needed to determine the nature of the problem.

For electronic devices, completion of reasonable troubleshooting may be required before a warranty return authorization is issued.

If a confirmed defect is covered under the applicable warranty, we will provide the appropriate remedy under the warranty and applicable law.

10. Products Damaged During Shipping

If an order arrives visibly damaged, please contact us as soon as reasonably possible and provide:

• Order number

• Photographs of the shipping package

• Photographs of the damaged product

• Photographs of the shipping label

• A description of the damage

Please retain the product and packaging until the claim has been reviewed.

Depending on the circumstances, PeMF Healing LLC may provide a replacement, repair, refund, or another appropriate resolution.

11. Incorrect or Missing Items

If we shipped an incorrect product or an item is missing from your shipment, contact us promptly at:

sacredritualoil@gmail.com

Once verified, we will work to correct the order at no additional product cost to the customer.

12. Return Shipping

For ordinary non-defective returns, return shipping costs are the responsibility of the customer unless otherwise stated.

Original shipping and handling charges are generally non-refundable for voluntary or change-of-mind returns, except where required by law.

For a verified shipping error or covered product defect attributable to PeMF Healing LLC, we may provide return-shipping instructions or other appropriate arrangements.

Customers should use a trackable shipping method for authorized returns.

PeMF Healing LLC is not responsible for a customer return package that is lost before it is received by us, except where otherwise required by law.

13. Refund Processing

Once an authorized return is received, the product will be inspected.

If the return qualifies for a monetary refund, the refund will generally be issued to the original payment method.

Processing times may vary depending on the payment processor, bank, credit card company, or financial institution.

Any legally required refund timeframe will take precedence over the processing estimates in this policy.

We reserve the right to refuse a voluntary return that does not satisfy the disclosed return conditions, except where applicable law requires otherwise.

14. Store Credit

In some circumstances, PeMF Healing LLC may offer store credit instead of a monetary refund, including certain opened, used, or non-defective device returns that would not otherwise qualify for a refund.

Unless expressly stated otherwise, store credit:

• Has no cash value

• Cannot be redeemed for cash

• May only be used toward eligible PeMF Healing LLC or Sacred Ritual Oils products

• Is subject to applicable law

Offering store credit as a customer-service accommodation does not create an obligation to provide store credit in other cases.

Store credit will not be substituted for a monetary refund where applicable law requires a monetary refund.

15. No Guarantee of Subjective Sensation or Wellness Outcome

Frequency devices and wellness products may be experienced differently by different individuals.

The fact that a customer:

• Cannot physically feel a frequency

• Does not feel vibration during a particular program

• Experiences one program differently from another

• Does not experience an expected subjective sensation

does not by itself establish that the product is defective.

Different frequencies and signal structures may produce different mechanical responses.

Product warranty coverage relates to eligible manufacturing and hardware defects and is not a guarantee of any specific personal, therapeutic, energetic, wellness, physiological, or medical outcome.

16. Price Adjustments

Price-adjustment requests may be considered when a qualifying public sale begins within 7 business days of the original purchase date.

Requests must be submitted to Customer Support and are subject to verification.

Price adjustments:

• Apply only to qualifying identical products

• Do not necessarily apply to clearance, liquidation, limited-quantity, affiliate, coupon, bundle, promotional, or special-event offers

• Cannot generally be combined with other discounts

• Are subject to Customer Support verification

Courtesy discounts, promotional credits, negotiated discounts, and customer-service accommodations do not modify this policy or establish eligibility for future price adjustments.

17. Shipping & Order Processing

Orders are generally processed within 3 to 5 business days after payment has been successfully received, unless a different processing period is stated on the product page or communicated to the customer.

Processing time and carrier transit time are separate.

Delivery estimates provided by carriers are estimates and may be affected by:

• Weather

• Carrier delays

• Customs

• Holidays

• Address problems

• Remote delivery locations

• Events outside our reasonable control

Where applicable law requires us to obtain customer consent because shipment will be delayed beyond a promised shipping period, we will provide the legally required options.

If an order cannot be shipped and applicable law requires cancellation and refund, the required refund will be provided.

18. Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned because of:

• An incorrect address

• An incomplete address

• Refusal of delivery

• Failure to collect a package

• Another delivery issue attributable to information supplied by the customer

additional shipping costs may apply before reshipment.

Any refund or credit associated with such an order will be handled in accordance with applicable law and the circumstances of the shipment.

19. Unauthorized Returns

Please do not send products back without first obtaining return authorization.

An unauthorized return does not automatically qualify for a refund.

We must be able to identify the order, customer, product, and reason for return before determining eligibility.

20. Chargebacks & Payment Disputes

If you believe there is a problem with your purchase, we encourage you to contact us first so that we can attempt to resolve the matter promptly.

Nothing in this policy limits any lawful rights you may have through your card issuer, payment provider, or applicable consumer-protection law.

21. Policy Acceptance

Where this policy is displayed, referenced, or linked as part of the purchasing process, completing the purchase constitutes acknowledgment of the terms applicable to that transaction, including:

• Return eligibility

• Return deadlines

• Sealed-product restrictions

• Device troubleshooting requirements

• Warranty procedures

• Shipping terms

• Refund procedures

• Store-credit conditions

Customers are encouraged to review this policy before completing a purchase.

22. Changes to This Policy

PeMF Healing LLC may update this policy from time to time.

The policy applicable to a purchase will generally be the policy in effect and made available to the customer at the time of the transaction, subject to applicable law.

Changes will not be used to retroactively eliminate non-waivable rights that already apply to a completed purchase.

23. Applicable Consumer Rights

This policy is intended to operate alongside applicable federal, state, and local consumer-protection laws.

If a provision of this policy conflicts with a consumer right that cannot legally be waived, the applicable law controls with respect to that provision.

The remaining provisions will continue to apply to the extent permitted by law.

24. Contact Information

Questions regarding returns, warranty claims, refunds, shipping, or product troubleshooting should be directed to:

PeMF Healing LLC / Sacred Ritual Oils

Email:
sacredritualoil@gmail.com

Registered Company:
PeMF Healing LLC

Registered Address:
30 N Gould St Ste N
Sheridan, WY 82801
United States