Warranty & Return Policy

Sacred Solfeggio Prime 6 Concert Tuned Wind Chimes

Limited Craftsmanship Warranty

This product is covered by a 1-Year Limited Craftsmanship Warranty from the date of delivery. This warranty applies only to Sacred Solfeggio Prime 6 Concert Tuned Wind Chimes.

What Is Covered

• Defects in materials or craftsmanship

• Structural failure of copper tubes due to workmanship

• Defects in assembly or hanging components under normal use

What Is Not Covered

• Natural copper patina, oxidation, or color change

• Tonal changes or sound evolution over time

• Weather exposure, wind damage, or environmental conditions

• Damage from misuse, improper installation, or accidents

• Damage caused by chemical cleaners, abrasives, or sealants

• Normal wear associated with outdoor or semi-outdoor use

Copper is intentionally left untreated and designed to age naturally. Patina, darkening, and tonal maturation are normal characteristics and are not considered defects.

This product contains no electronics and produces no emissions.

Warranty Claims

To initiate a warranty claim, please contact us within the 1-year warranty period and include:

• Proof of purchase

• Clear photos of the issue

• A brief description of the problem

If approved, we will, at our discretion:

• Repair the item

• Replace the affected component

• Replace the product with the same or equivalent item

Shipping costs for warranty service may vary depending on location.

Returns & Exchanges

Eligibility

Because this item is handcrafted, made-to-order, and often customized, returns are limited.

Returns are accepted only if:

• The item arrives damaged or defective

• The issue is reported within 7 days of delivery

• The item has not been installed or used

All damage claims must include clear photos of both the product and original packaging.

Non-Returnable Items

• Custom or upgraded configurations (Tensor and/or Crystal upgrades)

• Items that show signs of use or installation

• Items exposed to weather or environmental conditions

• Changes in sound, patina, or appearance due to natural aging

Once installed or exposed to outdoor conditions, the item is considered accepted.

Refunds

If a return is approved:

• Refunds are issued to the original payment method

• Original shipping fees are non-refundable

• Return shipping costs are the responsibility of the customer unless the item arrived defective

Important Notes

• Each piece is handcrafted and unique; minor variations are part of the artisan process

• Natural aging and tonal evolution are intentional design features

• This product is designed for ambient sound and environmental harmony only

Sacred Solfeggio Prime 6 Concert Tuned Wind Chimes
Handcrafted. Limited. Designed to age with